00522cam a2200169 4500 290286228 TxAuBib 20170101120000.0 |||||||||||||||||||||||||||||||||||und|u 9780471161608 0471161608 TxAuBib Spector, Robert. The Nordstrom Way, the Inside Story of America's #1 Customer Service Company, Robert Spector and Patrick D. McCarthy. 20170101. TXNVM